[Skip to content](https://www.innguma.com/en/resources/faq/#contenido) Resources · FAQ # Frequently asked questions. Short answers on monitoring, the platform, sources, AI and security. Each one links to the full answer, with its sources. Search 01 ## Monitoring and intelligence What a watch is and how it is organised. 5 1. [What is technology watch? It is the systematic process of capturing, analysing and distributing external information about technologies, competitors and the environment to support decision-making. Read the answer](https://www.innguma.com/en/resources/faq/what-is-technology-watch/) 2. [What is the difference between technology watch and competitive intelligence? Technology watch captures and organises information; intelligence analyses and interprets it for decision-making. In practice they are two phases of the same cycle. Read the answer](https://www.innguma.com/en/resources/faq/watch-vs-intelligence/) 3. [Who decides what is relevant in watching? AI proposes according to the priorities your team defines. The final decision is always human. Read the answer](https://www.innguma.com/en/resources/faq/relevance/) 4. [How is the watch tailored to each department? By starting from its information needs: what that department decides, which sources matter to it and in what format it needs to receive information. Read the answer](https://www.innguma.com/en/resources/faq/adapting-to-each-department/) 5. [Can Innguma serve several areas at once? Yes. Each area has its watches, newsletters and profiles, and all of them share the same information base. Read the answer](https://www.innguma.com/en/resources/faq/multiple-areas/) 02 ## Platform and service How you work with Innguma: platform, Innguma Service and onboarding. 6 1. [What is the difference between using the platform and Innguma Service? With the platform, your team runs the watch. With Innguma Service, Innguma's analysts run it on that same platform. Read the answer](https://www.innguma.com/en/resources/faq/platform-or-service/) 2. [What does Innguma Service include? Definition of the watch, maintenance of sources and filters, review and validation of signals, newsletters, alerts and briefings. Read the answer](https://www.innguma.com/en/resources/faq/what-the-service-includes/) 3. [Can we combine the platform and the service? Yes. It is common for Innguma's analysts to run some watches and your team others, on the same platform. Read the answer](https://www.innguma.com/en/resources/faq/mixed-model/) 4. [How long does it take for the platform to be up and running? Less than 24 hours from when we define what to watch. Then we fine-tune filters and sources with the first results. Read the answer](https://www.innguma.com/en/resources/faq/onboarding-time/) 5. [How often is the information updated? Each source is checked at an interval matched to its publishing pace, from 15 minutes to 8 hours. Read the answer](https://www.innguma.com/en/resources/faq/update-frequency/) 6. [Can data be exported from Innguma? Yes. Library results can be exported, and the organisation keeps control over the retention and deletion of its data. Read the answer](https://www.innguma.com/en/resources/faq/data-export/) 03 ## Sources What is monitored and how the origin of each signal is checked. 3 1. [What sources can Innguma monitor? Press, corporate websites, patents, scientific publications, official gazettes, tenders, social networks and video, newsletters and RSS, prices and your organisation's own sources. Read the answer](https://www.innguma.com/en/resources/faq/sources/) 2. [Can Innguma access paid or registration-only sources? Yes, when the organisation has authorised credentials. Innguma does not bypass paywalls or terms of use. Read the answer](https://www.innguma.com/en/resources/faq/paid-sources/) 3. [Can I always see the original source of a signal? Yes. Every signal links to the publication it comes from. Read the answer](https://www.innguma.com/en/resources/faq/original-source/) 04 ## AI and MCP What Innguma’s AI does and how your AI works through MCP. 9 1. [Does AI replace analysts? No. It automates repetitive work (finding and adding sources; reading, filtering, grouping, classifying and prioritising) and suggests improvements to sources, so that your analysts can spend their time on analysis. Judgement and decisions remain with people. Read the answer](https://www.innguma.com/en/resources/faq/ai-and-analysts/) 2. [What happens if the AI makes a classification error? That is why there is human review: the analyst corrects, discards or publishes. And every signal keeps its source so it can be checked. Read the answer](https://www.innguma.com/en/resources/faq/ai-errors/) 3. [Do I need to know about AI to use Innguma? No. AI works inside the platform: your team sees signals already sorted and tagged. Read the answer](https://www.innguma.com/en/resources/faq/ai-knowledge-needed/) 4. [Does Innguma train its AI on our organisation's data? No. Innguma does not train AI models on its customers' data: each organisation's information is used only to provide it with the service. Read the answer](https://www.innguma.com/en/resources/faq/ai-training-data/) 5. [What is MCP (Model Context Protocol)? Model Context Protocol is an open standard that defines how an AI assistant connects to external systems. Innguma offers it so that ChatGPT, Claude, Microsoft Copilot and Gemini can work with its knowledge. Read the answer](https://www.innguma.com/en/resources/faq/what-is-mcp/) 6. [Which AI assistants are compatible with Innguma? ChatGPT, Claude, Microsoft Copilot and Gemini. These are the assistants with which Innguma's MCP connectivity is currently compatible. Read the answer](https://www.innguma.com/en/resources/faq/compatible-assistants/) 7. [Is MCP available in Innguma? Yes. Innguma offers connectivity through MCP, currently compatible with ChatGPT, Claude, Microsoft Copilot and Google Gemini. Read the answer](https://www.innguma.com/en/resources/faq/mcp-available/) 8. [Can AI connected to Innguma see all the information? It works with the knowledge and capabilities that Innguma makes available to each integration. That scope is defined with your organisation. Read the answer](https://www.innguma.com/en/resources/faq/ai-permissions/) 9. [Can AI publish or change things on its own? AI queries, summarises and proposes. The capabilities available depend on what Innguma enables in each integration, and people decide what is published and who receives it. Read the answer](https://www.innguma.com/en/resources/faq/ai-publishing/) 05 ## Security and certifications Certifications, access and protection of information. 5 1. [What does Innguma's ENS certification cover? The information systems that support our managed watch services, audited under Royal Decree 311/2022 in the medium category. Read the answer](https://www.innguma.com/en/resources/faq/ens/) 2. [What is UNE 166006? It is the Spanish standard for managing watch and intelligence within R&D+i systems. Our watch and intelligence system is certified to its 2018 version. Read the answer](https://www.innguma.com/en/resources/faq/une-166006/) 3. [Where can I check Innguma's certificates? In the official PDFs on this page, issued by OCA Global, with their verification code. Read the answer](https://www.innguma.com/en/resources/faq/verify-certificates/) 4. [Who can see each piece of information in Innguma? Innguma works with roles and permissions: each reader and each analyst can access only what is relevant to them. Read the answer](https://www.innguma.com/en/resources/faq/permissions/) 5. [Does Innguma integrate with Active Directory? Yes. Users sign in with their corporate credentials, and user provisioning, removal and permissions are managed centrally. Read the answer](https://www.innguma.com/en/resources/faq/active-directory/) **Have another question?** We’ll answer it with your own topics in a demo. [Request a demo](https://www.innguma.com/en/demo/)