Frequently asked questions
What does Innguma Service include?
Short answer
Innguma Service includes defining the scope with your team and the continuous operation of the watch by Innguma's analysts: they maintain sources and filters, review and validate signals, and prepare the newsletters, which are sent from the Library with summaries generated by AI. It is provided on the Innguma platform, with a system certified under UNE 166006:2018 and systems certified under the ENS at MEDIUM category.
What tasks do Innguma’s analysts take on?
- Defining the scope with you. Which decisions the watch must support, which topics it follows, which sources it covers and who receives each newsletter.
- Setting up and maintaining sources and filters. On news and websites, patents, regulation and the BOE, tenders, competitors’ websites and specialist sources.
- Reviewing and validating signals. In Factory, the space where Innguma processes and structures signals. The AI filters, groups duplicates and classifies; the analysts decide what is published.
- Preparing and sending newsletters. From the Library, with the agreed criteria and frequency.
- Reviewing the watch with you. What is being read, what has been useful, and which new needs are not yet covered.
What does your organisation receive?
- Newsletters by area or topic, sent from the Library, with summaries generated by AI.
- Access to the Library with everything validated, searchable as a history, with tags, comments and the linked source.
- Connection to your AI assistant, if your organisation enables it: through MCP, ChatGPT, Claude, Microsoft Copilot and Gemini can query that knowledge with the capabilities Innguma makes available to each integration. Your AI provides analytical capacity. Innguma provides context.
Other deliverables and their frequency are defined with each organisation when the scope is agreed.
What does your team contribute?
What no external provider can supply: priorities and business context. It works best with a reference person who knows the decisions of each area, passes on changes of priority and gathers the readers’ opinions. Without that channel, the service watches well what was agreed at the start, but does not learn what has changed.
How do you evaluate any managed watch provider?
| What to check | Why it matters | Where it is verified |
|---|---|---|
| A certified watch system | UNE 166006 is often used as a purchase specification when outsourcing watching[1], and certification shows third parties that the necessary technical and human resources exist[2] | Certificate, issuing body and validity |
| Security of the systems | In contracts with the public sector, the ENS also applies to the systems of private providers, and specifications must require conformity (Article 2.3 of Royal Decree 311/2022)[3] | ENS certificate, category and scope |
| Data processing agreement | If the provider processes personal data on behalf of your organisation, the GDPR requires a contract with minimum content (Article 28)[4]; the AEPD publishes guidelines for drafting it[5] | Contract and processing annex |
| Use of data for AI | Knowing whether what your team validates is used to train models | Terms of service |
| Ownership of the history | The accumulated value must not be lost if the provider changes | End-of-contract clauses |
What guarantees does Innguma offer?
- UNE 166006:2018. Certificate 34/5705/25/01139, issued by OCA Global, valid until January 2028[6].
- ENS MEDIUM category. Certificate 34/5704/24/05039, issued by OCA Global and valid until June 2028, for the systems that support the managed watch services[7].
- Data. Processing in line with the GDPR. Innguma does not train AI models on its customers’ data.
- Human judgement. The AI processes; people decide what is watched, what is published and who receives it.
Sources and references
- [1] Utrilla, F. Watch and intelligence systems in R&D+i management. UNE Standardisation Review (La Revista de la Normalización Española), No. 3, May 2018
- [2] AENOR. The AENOR certificate for Watch and Intelligence (UNE 166006)
- [3] Royal Decree 311/2022, of 3 May, regulating Spain's National Security Framework (ENS). Spain's Official State Gazette (BOE)
- [4] Regulation (EU) 2016/679, General Data Protection Regulation (Article 28). EUR-Lex, 2016
- [5] AEPD. Guidelines for drafting contracts between controllers and processors
- [6] Innguma UNE 166006 certificate (PDF)
- [7] Innguma ENS certificate (PDF)